1. Who we are
systemi (systemi.in) is a hosting service for apps and PostgreSQL databases run by Aippaci Software Solutions Pvt Ltd, India ("Aippaci", "we", "us"). systemi is an Aippaci brand. These terms apply when you create an account, deploy an app or use any part of the service. If you use systemi for a company, you accept them for that company.
2. Your account
- You sign in with a verified email or phone number. Keep your sign-in safe; you are responsible for what happens in your account.
- You must be at least 18, or old enough to make a contract where you live.
- One Basic account per person or business. We may limit or pause new sign-ups when the service is busy.
3. The service
- Each app runs in its own container with a subdomain on systemi.in, and each app can have its own PostgreSQL database.
- Basic apps sleep after a few minutes without visits and wake on the next visit. Starter and bigger plans keep the number of apps their plan includes awake.
- We may change, add or remove features. If a change takes away something your plan includes, we tell you first and you can cancel with a pro-rata refund.
- systemi does not provide audit logs, access logs or activity history for any account, on any plan.
4. Limits and fair use
- Storage, data and traffic limits are for the whole account, not per app. Usage includes system overhead, so the usage the console shows can be a little higher than the size of your own files and data.
- Basic traffic is fair use for business or commercial needs. If your SaaS app trends and grows faster, you should move to a bigger plan. Basic traffic and limits vary with the impact on other customers.
- Starter and bigger plans include the traffic and storage shown on the pricing page. Near a limit we tell you in the console; past it we may slow, pause or sleep the apps that use it until the next month or until you move up a plan.
- "Unlimited apps" means as many apps as you reasonably need, within the account's limits and our fair-use rules for awake containers.
5. Takedown and suspension
- On plans under $20 a month, we may suspend or remove any app, database or account at any time, with or without notice, for any reason, including breaking these terms or the acceptable use policy, or protecting other customers and the service.
- On plans of $20 a month and more, we give notice before a takedown and time to fix the issue, except where the law requires us to act at once or an app puts other customers, our systems or the public at risk.
- When an app is removed for breaking these terms, there is no refund for the current period.
6. Payments, plans and refunds
- Plans are billed monthly in advance, in USD by card or in INR by UPI and cards, through our payment providers. Prices may include or add taxes such as GST as the law requires.
- You can cancel any time. We refund the unused part of the current period pro-rata. Details are in the refunds and cancellation policy.
- Moving down to the Basic plan depends on Basic capacity being available in your region at the time. If there is none, you can stay on your plan or close the account.
- We may change prices with at least 30 days' notice; the new price applies from your next period after that.
7. Your content
- Your code, files and data stay yours. You give us only the rights we need to host, run, copy (for backups) and serve them.
- You are responsible for your apps, their content and their users, including any personal data your app collects, and for having the rights to everything you upload.
- Keep your own copies. Backups are included only on the plans that list them, and we do not promise any data can be restored.
- After an account is closed or removed, its apps and databases are deleted. We may keep names held for a short time so nobody else takes them at once.
8. Availability and liability
- We work to keep systemi running, but the service is provided "as is" and "as available", without any promise of uptime or that it is free of errors.
- To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data or lost business. Our total liability for any claim is limited to what you paid us in the 12 months before it.
- You will cover our costs from claims caused by your apps, your content or your breaking these terms.
9. Ending the agreement
You can close your account at any time from the console or by writing to us. We may end the service for an account as described in section 5, or for everyone with 30 days' notice, with a pro-rata refund of any prepaid period.
10. Changes, law and contact
- We may update these terms. For material changes we tell paid customers at least 14 days before they apply. Using systemi after that means you accept them.
- These terms are governed by the laws of India, and the courts of India have jurisdiction.
- Questions: support@aippaci.in or the contact page.